Debt Collection Officer

We are seeking a newcomer to join our team.

Duties & Responsibilities:

• Advise customers on the importance and methods of clearing their debts. Contact customers with defaulted accounts via mail, telephone, or scheduled visits to request payments.
• Act as a mediator for disputes between customers and principals/clients.
• Engage in discussions with customers, either by phone or in person, to understand reasons for non-payments and review credit terms to facilitate debt settlement.
• Initiate the clearance process for settled debts upon receipt of payment proof and ensure relevant departments upload the same.
• Provide customers with accurate account details, such as balances and account numbers.
• Maintain data integrity and ensure confidentiality of customer information.
• Attend to customers during scheduled or unscheduled meetings.
• Record financial status of customers and collection efforts in the company’s system.
• Respond to all correspondences, including emails, telephone calls, and postal mail.
• Organize, manage, and implement suitable debt recovery methods and techniques.
• Negotiate credit extensions when necessary.
• Prepare required reports.
• Perform various duties on assigned accounts, including recording, verification, and validation of customer details as received from clients.
• Ensure targets are met.

QUALIFICATIONS

• Diploma/certificate in any field from a recognized institution, with 1-2 years’ experience in Collection/Credit or Sales and Marketing environment (Credit management background preferred).
• Strong analytical and problem-solving skills, with the ability to meet daily Key Performance Indicators.
• Good communication and interpersonal skills.
• Proficient in computer usage.
• Access to a computer and phone.