Debt Collection Officer

We are seeking a newcomer to join our team.

Duties & Responsibilities:


  • Advise customers on the importance and methods of clearing their debts. Contact customers with defaulted accounts via mail, telephone, or scheduled visits to request payments.
  • Act as a mediator for disputes between customers and principals/clients.
  • Engage in discussions with customers, either by phone or in person, to understand reasons for non-payments and review credit terms to facilitate debt settlement.
  • Initiate the clearance process for settled debts upon receipt of payment proof and ensure relevant departments upload the same.
  • Provide customers with accurate account details, such as balances and account numbers.
  • Maintain data integrity and ensure confidentiality of customer information.
  • Attend to customers during scheduled or unscheduled meetings.
  • Record financial status of customers and collection efforts in the company’s system.
  • Respond to all correspondences, including emails, telephone calls, and postal mail.
  • Organize, manage, and implement suitable debt recovery methods and techniques.
  • Negotiate credit extensions when necessary.
  • Prepare required reports.
  • Perform various duties on assigned accounts, including recording, verification, and validation of customer details as received from clients.
  • Ensure targets are met.



  • Diploma/certificate in any field from a recognized institution, with 1-2 years’ experience in Collection/Credit or Sales and Marketing environment (Credit management background preferred).
  • Strong analytical and problem-solving skills, with the ability to meet daily Key Performance Indicators.
  • Good communication and interpersonal skills.
  • Proficient in computer usage.
  • Access to a computer and phone.
Job Type: Full Time
Job Location: Doha

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